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OPEN DELEGATION - BACTS TRANSIT SERVICE
Ms. Arlene Jamieson provided an Open Delegation regarding BACTS/Specialized Transit Service. She explained that she had called for Specialized Transit Service because she was having difficulty transferring her daughter from her motorized scooter into a car. Ms. Jamieson explained that her daughter had previously utilized BACTS/Specialized Transit, but had not used the service in many years. Previously her daughter had utilized a wheelchair and now utilizes a motorized scooter to provide mobility assistance. Ms. Jamieson alleged that her daughter had been denied Specialized Transit Service because her daughter was now utilizing a motorized scooter instead of a wheelchair and that she was informed her daughter's records required updating to reflect the change. She stated that she brought her daughter to the South Barrie GO Transit Station in her own vehicle as she was not able to access the Specialized Transit Service. While her daughter ...
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